Koorong Help Centre

Koorong management and staff operate the business on the foundation of our company’s mission: “To spread God's Word and build His Kingdom - faithfully serving our customers, supporting the Church and those exploring faith.”

Koorong does not currently operate on a franchise basis. The management of Koorong feels that for a franchising operation to run smoothly, Koorong would need to provide franchisees with a complete package of our computer system tools and a franchise manager. These systems are crucial for stores to provide the customer service expected from a Koorong store. At this stage, we have not been able to package these systems in a form that would be practical for a franchisee to use. If, at a later date Koorong can provide franchises, this information will be added to our website.

For a Koorong store to be viable, an area or region must have 100,000 people. The reason why Koorong established new stores in certain areas is largely driven by customer demand. Often, Koorong will already be taking large amounts of mail orders in that area and are responding to customer requests that we build a store near them. However, we are continuing to improve our website to effectively service customers who live outside a region with a Koorong store.

Our mission statement always guides Koorong’s decisions on what products to stock. We will only stock a product if we believe it “will be of spiritual benefit to the body of Christ.” Koorong stocks over 100,000 items, so reading all the books we stock would be impossible before ordering them. However, we rely on the integrity of the publishers we use, most of which are members of the Evangelical Christian Publishers Association (ECPA). As members of this association, the publishers affirm and uphold a statement of faith identical to that of the US-based National Association of Evangelicals. If a publisher is not a member of the ECPA, we screen their products more carefully before stocking them. Koorong aims to carry many opinions to stimulate thought and debate.

Koorong is open to hearing any complaints or feedback regarding the products we stock. The best course of action is to put your concerns in writing. You can email us your concerns, which will be forwarded to the appropriate buyer. Alternatively, our store or phone staff would happily pass on your concerns.

Koorong is committed to the reduction of the usage of plastic bags and would like to encourage our customers to join us in this important initiative. Excessive plastic bag usage results in tonnes of unnecessary landfill each year, and poorly discarded bags can cause additional hazards to wildlife. If we can significantly reduce the number of bags used and encourage smart usage and disposal, we can help protect the environment. Koorong has voluntarily committed to the principles of the Australian Retailers Association Code of Practice for the Management of Plastic Bags. This code is a retail industry initiative in partnership with Clean Up Australia to educate consumers and retailers and promote efficient bag use.

At Koorong, we ask customers if they require a bag and promote alternatives such as reusable bags and boxes. We also train staff on efficient plastic bag usage & recycling and educate & inform customers to reduce the demand for plastic bags.

When shopping at Koorong, we encourage you to:

• Refuse to take a plastic bag for small orders unless you need one or purchase a reusable Koorong Shopping bag.
• Reduce the number of bags you take & accept more items per bag. For larger orders, we may be able to supply you with a box instead of plastic bags.
• Re-use plastic bags again the next time you are shopping or at home (e.g. as bin liners)

We appreciate your help in reducing plastic bag waste and its environmental impact.